1. Preamble
These General Terms and Conditions of Sale (hereinafter referred to as "Terms") are entered into between: On the one hand, TAQUIN S.A.S, a company with a capital of 1,000 euros, registered with the RCS DOUAI under number 950 892 232, located at 9001 rue Casimir PERIER – 59490 SOMAIN (hereinafter referred to as "TAQUIN"). And on the other hand, individuals or legal entities wishing to make a purchase via the online sales sites www.TAQUIN.fr (hereinafter referred to as the "Client" or "Clients"). TAQUIN and Clients are together referred to as the "Parties."
The delivery of packages can only take place within Metropolitan France, Corsica, and Monaco (excluding Overseas Territories). TAQUIN sells its products remotely via the internet, email, telephone, fax, or postal mail. TAQUIN does not have physical stores outside of its websites and showroom. All products sold are listed on the company's websites (hereinafter referred to as the "Products"). TAQUIN does not distribute paper catalogs.
2. Purpose
These terms define the sales relationship between TAQUIN and its Clients, from ordering to delivery, including payment and use of services. They govern all steps necessary for placing and tracking an order between the Parties.
3. Scope
These Terms govern the sale of Products on TAQUIN’s sites on the day the order is placed. They apply to all ordering methods (Internet, email, phone, fax, or mail).
4. The Order
Legal Capacity: The Client declares they have the legal capacity to contract (i.e., they are an emancipated minor or of legal age). TAQUIN reserves the right to refuse any order from a Client with whom a dispute (particularly regarding payment) exists.
Acceptance: Checking the box "I have read and accept the terms of sale" before validating an order constitutes express acceptance without restriction.
Product Characteristics: TAQUIN presents the essential characteristics of Products in accordance with Article L 111-1 of the Consumer Code. Photographs are for illustrative purposes; slight differences in perception (color/shape) do not engage TAQUIN's liability. Products are sold as new and comply with EU and French standards.
Order Date: The order date is the date of payment validation (card) or the date the check/transfer is received. This may be delayed if anti-fraud checks require additional documentation.
Anti-Fraud Checks: TAQUIN may request ID, proof of address, or Kbis extracts (for companies) to secure transactions. Failure to provide these may result in order cancellation.
Information Accuracy: The Client is responsible for the accuracy of the delivery address. Any costs resulting from errors (e.g., re-shipping) will be charged to the Client.
Pricing: Prices are in Euros, including VAT (currently 20% for France) but excluding shipping. Prices may change at any time due to supplier updates or promotions.
Discounts/Gifts: Only one individual discount code is allowed per order. Gifts are not guaranteed, returned, or exchanged.
Availability: Product availability is updated frequently but is not guaranteed. If a product is unavailable, TAQUIN will inform the Client and may offer an equivalent substitute or a full refund without penalty.
5. Order Cancellation
Before Shipment: Clients can cancel at any time.
After Shipment: The Client may refuse the package upon delivery.
Right of Withdrawal: The law guarantees a 14-day withdrawal period after receipt. Products must be returned in perfect condition and in original packaging at the Client's expense.
Refunds: Upon receipt of the returned item, a refund will be issued via check or transfer (within 30 days). A 10% processing fee may be deducted.
6. Payment
Methods: Credit/Debit Card (Visa, Mastercard, etc.), Phone, Check (payable to TAQUIN S.A.S), or Bank Transfer.
Security: Transactions use 3DSECURE (SSL). TAQUIN does not store banking information.
Invoicing: Invoices are available in the Client's online account; they are not included in the physical package if the delivery address differs from the billing address.
Retention of Title: TAQUIN remains the owner of the Products until full payment is received.
7. Delivery
Lead Times: Average delivery is 4 weeks from the Order Date (excluding weekends and holidays).
Packaging: Products are packed to transport standards. Returns must meet these same standards to avoid partial refunds.
Tracking: Clients can track orders via their online account.
Delivery Services: Delivery is "curbside" (property line) unless a "Comfort" option is selected. The Client must ensure accessibility (floor, doorway width). Failure to deliver due to accessibility issues or absence at an agreed appointment will result in a re-delivery fee (10% of order value or actual costs).
Verification: The Client must inspect packages in the presence of the driver. Any damage must be noted on the delivery slip. No claims will be accepted if the slip is signed without specific reservations.
1-for-1 Takeback: Since Jan 1, 2022, you may request the removal of old furniture when purchasing new items, provided the "Comfort Delivery" option is selected and a comment is added to the order.
8. Warranties and Liability
Damaged Packages: If a package is damaged, reservations must be noted on the delivery slip and TAQUIN must be notified by email.
Contractual Warranty: Products are guaranteed against manufacturing defects under normal use (Articles 1641-1648 of the Civil Code).
Legal Warranty: Clients benefit from the legal warranty against hidden defects.
Force Majeure: TAQUIN is released from delivery obligations in cases of force majeure (e.g., strikes, natural disasters).
9. Data Protection
In accordance with the "Informatique et Libertés" law of January 6, 1978, Clients have the right to access, modify, and delete their personal data. TAQUIN may use cookies and, with consent, share data with commercial partners. Clients can opt out of newsletters or data sharing at any time via their account settings.