Our Various Delivery Options
To meet everyone's needs, we offer several delivery options to choose from when placing your order:
- Express Delivery (under 30 kg) With EXPRESS delivery, your package is likely to be delivered within 48 hours following shipment. If you are away at the time of delivery, a calling card will be left, allowing you to schedule a new delivery appointment.
- Standard Delivery (over 30 kg) This service is available throughout France via a carrier who will contact you by phone beforehand to schedule an appointment. Your order will be delivered to the property line (curbside).
- Relay Point Delivery Your order is handed over within 24 hours to the RELAIS COLIS network, which has 8,000 pickup points across FRANCE. You will be notified by SMS when your TAQUIN arrives at your selected relay point. You can then collect it at your convenience.
- Direct Warehouse Pickup This option allows you to collect your order as quickly as you wish and saves you the shipping costs! Pickups are by appointment at 03 27 860 870, Monday to Friday, from 9:00 AM to 12:00 PM and 1:30 PM to 5:30 PM. Scheduling an appointment is essential so our teams can prepare your order.
Delivery is also possible to Corsica, Belgium, the Netherlands, and Luxembourg under certain conditions. For more information, please contact our customer service at 03.27.86.87.88 or via our contact form, specifying your address and the furniture you are interested in.
Delivery Times
The average delivery time for an item in stock is 2 to 4 days.
Delivery times may be longer depending on our production and TAQUIN restocking schedules. The applicable timeframe is the one indicated on the product pages.
If your purchase includes several products, the delivery time for the entire order will be based on the item with the longest lead time.
Delivery Process
Once your order and payment are completed, you will receive an email notifying you that your package has been shipped (i.e., it has left the warehouse). You will then be informed or contacted by the carrier to set a home delivery date based on your availability. Deliveries take place Monday to Friday.
For an order of a single TAQUIN, you are likely to be delivered within 48 hours of shipment without prior contact from the driver. If you are absent, a calling card will be left so you can arrange a new delivery time.
IMPORTANT: Before signing your delivery note, ensure the packaging and the TAQUIN inside are in good condition. It is your right and duty to unpack your parcel and inspect it in front of the driver so that you can refuse it if it does not meet your expectations or is damaged. Any delivery anomaly must be reported to our customer service by mail or email within 48 hours (contact@taquin.art).
In the event of the customer's absence during delivery after an appointment has been agreed upon with the carrier, a second delivery attempt may take place and will be fully billed to the customer.
Return Policy
Products must be returned in their original packaging with their labels and accessories in perfect condition for resale. The buyer returns the product to the seller at the following address: TAQUIN, 9001 rue Casimir Perier, 59490 Somain. 03 27 86 87 88. Shipping costs for returns are the responsibility of the customer. In the event of a proven defect, the buyer may request an exchange (subject to stock availability and lead times) or a refund. In this specific case, return costs will be covered by the seller.
Our Address
TAQUIN 9001 Rue Casimir Périer
59490 SOMAIN
Goods collection is by appointment only:
Monday to Friday, 9:00 AM – 12:00 PM and 1:30 PM – 5:30 PM. To schedule, please contact us at 03.27.860.870.